SHIPPING AND DELIVERY INFORMATION

At Ergode INC, we are committed to providing reliable and efficient shipping services to ensure that your orders are delivered in a timely manner. Please review our shipping policy for detailed information about shipping options, costs, and delivery times.

Shipping Options and Costs

  1. Standard Shipping:
    • Delivery Time: 5-8 business days

Order Processing

  • Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. You will receive another email once your order has shipped, including tracking information.

Shipping Restrictions

  • Shipping Area: Currently, we ship to addresses within United States. We do not ship to P.O. boxes or APO/FPO addresses.
  • Multiple Shipments: If your order includes multiple items, they may be shipped from different warehouses and arrive in separate packages.

Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package. Please allow up to 24 hours for the tracking information to become available.

Delivery Issues

  1. Lost or Stolen Packages: Ergode INC is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
  2. Incorrect Addresses: Please ensure that your shipping address is correct. We are not responsible for packages delivered to an incorrect address provided by the customer.

International Shipping

  • Availability: Currently, we do not offer international shipping. We only ship within United States.

Contact Information

If you have any questions about our shipping policy, please contact us at:

  • Email:--wholesale@ergode.com
  • Phone:--+1  (832)-612-3028
  • Address:--14932 Kuykendahl Rd, Houston, TX 77090, United States

Thank you for choosing Ergode INC. We appreciate your business and are here to assist you with any shipping inquiries.